2 months ago
Remote, United StatesSenior / Staff+
H1B sponsor
Base Salary
$160k - $180k/yr
Responsibilities
- Administer and engineer Salesforce, focusing on configuration, security, and ongoing platform health.
- Maintain and extend the Planhat customer success platform, including health scores and dashboards.
- Act as a key technical resource for RocketLane implementation and customer onboarding workflows.
- Translate process needs into structured system designs for Sales, Marketing, and Operations.
- Build, configure, and test new capabilities across the technology stack.
- Own deployment and release management with appropriate change control.
- Design and support AI agents and bots to automate workflows for GTM and Customer Operations.
- Build and maintain integrations across various platforms using APIs and middleware.
- Improve data quality and deliver essential reporting and dashboards.
- Provide user support and create enablement materials for platform users.
Requirements
- Bachelor’s degree in a related field or equivalent professional experience.
- 5+ years of experience administering and configuring SaaS business platforms.
- Hands-on Salesforce administration experience, including security and automation.
- Demonstrated experience in the full lifecycle of system work: design, build, deployment, and administration.
- Experience building and maintaining integrations between SaaS platforms.
- Ability to partner with stakeholders to translate process needs into reliable systems.
- Strong troubleshooting, documentation, and prioritization skills.
- Adaptability in a fast-changing tooling environment.
Benefits
- Opportunity to be part of a mission-driven company transforming healthcare.
- Real ownership of systems that power go-to-market and customer operations.
- Flexible, remote-friendly work environment.
- Competitive compensation and strong benefits, including Flexible Time Off.
- Employee-driven programs for personal and professional development.
- Membership in a diverse and purpose-driven community.
About Arcadia
Arcadia builds a utility data and energy management platform used by enterprises, energy providers, and climate-tech applications, and operates software for community solar program management. Its business model combines SaaS data services and APIs with program operations and analytics across carbon, cost, and reliability. Headquartered in Washington, DC and privately held, Arcadia was founded in 2014 and expanded its data footprint by acquiring Urjanet in 2022.