20 hours ago
London, United KingdomSenior
Responsibilities
- Partner with Account Directors on pre-sales, product expansion, growth, requirements gathering, tailored demos, technical evaluations, installation guidance, and workshops.
- Own technical strategy and customer outcomes for complex enterprise accounts across acquisition, implementation, adoption, expansion, retention, and escalation.
- Lead strategic onboarding, integrations, implementation playbooks, complex deployments, training, and value realization.
- Diagnose adoption and technical problems, resolve ambiguous challenges, and connect technical execution to measurable business outcomes.
- Build reusable frameworks, playbooks, repeatable fixes, and workflow improvements for the Customer Engineering team.
- Coach and mentor junior technical team members and serve as an escalation point for complex technical challenges.
Requirements
- 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
- Hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
- Experience managing strategic enterprise accounts with executive-level stakeholders and complex technical or business requirements.
- Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
- Experience connecting technical execution to retention, expansion, ROI, and value realization.
- Hands-on use of AI tools for account research, content creation, or workflow automation as part of day-to-day work.
- Experience mentoring or coaching junior technical team members.
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling is a plus.
- Mobile app development experience with Swift, Android, or React Native is a plus.
- Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation is a plus.
- Experience building reusable frameworks, playbooks, or processes adopted by a broader team is a plus.
Benefits
- Hybrid work arrangement with three days per week in the London office.
- Comprehensive medical, dental, and life coverage.
- Pension match, equity, and lifestyle perks.
- Equal opportunity workplace with reasonable accommodation available for applicants with disabilities.
Tech Stack
Categories
Solutions Engineering
About Pendo
Pendo builds a product experience platform that combines product analytics, in‑app guides and messaging, surveys, and feedback to help software companies onboard users and drive adoption. It sells subscriptions to product, growth, and customer-success teams, with options for employee software enablement and AI-assisted support workflows. Founded in 2013 and headquartered in Raleigh, North Carolina, Pendo is privately held and operates globally, including stewardship of the Mind the Product community acquired in 2022.