29 days ago
Remote, IndiaMid Level
Responsibilities
- Own customer inquiries through complete technical resolution across portal, email, Slack, and live troubleshooting sessions.
- Diagnose integration issues, transaction failures, wallet creation errors, and system status problems using REST APIs, SQL, logs, and monitoring tools.
- Collaborate with internal subject matter experts to resolve complex customer issues and advocate for customer-driven improvements.
- Provide proactive support and maintain a high-quality experience for high-value customers.
- Assist Technical Account Managers with onboarding, technical implementation projects, and API integration setups.
- Log customer contacts, status, next steps, and timelines accurately in the ticketing system.
- Communicate clearly with customers and internal partners to align on solutions and drive results.
Requirements
- At least 2 years of relevant experience in customer-facing technical support, service, or engineering roles in a fast-paced environment.
- Experience working with high-value customers.
- Proven mastery of REST APIs and SQL for troubleshooting and integration, with exceptional debugging skills.
- Excellent verbal and written English communication and relationship management skills.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Basic knowledge of blockchain, Web3, staking, staking rewards, self-custody, or cryptocurrency is preferred.
- High proficiency in cryptocurrency and crypto wallet products is preferred.
- Professional experience in technology, crypto, finance, or fintech is preferred.
Tech Stack
DatadogSQL
Categories
Solutions Engineering