2 days ago
Responsibilities
- Co-plan and execute discovery calls to understand customer requirements, technical environments, and business challenges.
- Design and deliver compelling demonstrations that quantify customer value and clearly position Synthesia’s solutions.
- Identify technical blockers, overcome objections, and develop solution paths for customers.
- Support stakeholder workshops and complex, multi-stakeholder technology strategy discussions.
- Partner with Account Executives on account strategy, competitive positioning, opportunity assessment, and forecasting.
- Design repeatable demo methodologies across Synthesia Studio, Roleplay Sessions, and Interactive Avatars.
- Develop reusable demo environments, use cases, integration templates, objection handling materials, and industry playbooks.
- Support POC and pilot readouts with business-focused narratives and executive-level storytelling.
- Provide guidance on platform capabilities, API and SDK integrations, security, compliance, enterprise identity, and scalability.
- Share customer and competitive feedback with Product and Product Marketing to influence the roadmap and sales assets.
- Brief Customer Success on technical context and champion relationships during handoffs.
- Review and deliver enablement and certification content for the commercial team.
Requirements
- Minimum 5+ years of experience in pre-sales, solutions engineering, or customer-facing technical roles at SaaS companies.
- Strong consultative discovery, stakeholder management, communication, and presentation skills for executive and technical audiences.
- Technical depth in at least one area such as creation flows, APIs, LMS, HCM, CRM, identity, security, or compliance.
- Fluency with MEDDPICC and Command of the Message sales methodologies.
- Ability to translate technical requirements into business value and ROI conversations.
- Ability to explain complex AI and integration concepts to technical and non-technical audiences.
- Strong organization and problem-solving skills while managing multiple POCs, demos, and customer conversations.
- Collaborative, product-oriented mindset with curiosity about customer technology use.
- Willingness to travel for customer discovery, executive conversations, and on-site demonstrations.
- Experience with video AI is preferred.
- Expertise in MEDDPICC and Command of the Message is preferred.
Benefits
- North American founding role with responsibility for shaping the pre-sales playbook, tooling, and best practices.
- Travel to key customers is expected, including discovery sessions, executive conversations, and on-site demos.
Categories
Solutions Engineering
About Synthesia
Synthesia builds an AI video creation platform that lets businesses generate videos from text using avatars, voiceovers, and templates, with enterprise controls for scale and compliance. It operates a cloud-based subscription model serving training, internal communications, and marketing teams. Founded in 2017 and headquartered in London, the privately held company reports widespread adoption across the Fortune 100.