over 1 year ago
Responsibilities
- Build both front-end and back-end systems for Intercom’s customer service platform.
- Contribute to technical architecture as the platform scales to serve customers globally.
- Participate in ideation, prototyping, design, implementation, and other phases of software development.
- Balance agility with scalability, availability, performance, reliability, and operational excellence.
- Perform hands-on development alongside technical leadership and architecture work.
- Coach and mentor engineers and support their hiring and career development.
- Partner with the Engineering Manager to develop the team and devise technical strategy.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- Significant demonstrated impact on products or engineering teams is required.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl is required.
- Experience with distributed systems is required.
- At least 2 years of experience as the primary technical leader for a team is required.
- Experience collaborating directly with product teams and designers is required.
- A proven track record of delivering value to customers or users is required.
- Experience building SaaS products is preferred.
- Strong product strategy, pragmatic collaboration, and cross-disciplinary communication are expected.
Benefits
- Competitive salary and equity are offered, with no specific compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching contributions up to 4%.
- Life assurance plus health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook standard equipment, with Windows available for certain roles.
- Hybrid work policy requiring at least two days per week in the office.
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.