over 1 year ago
Dublin, IrelandStaff+
Responsibilities
- Build both front-end and back-end systems for Intercom’s customer service platform.
- Contribute to technical architecture as the platform scales to serve customers globally.
- Participate in ideation, prototyping, design, implementation, and other phases of software development.
- Balance agility with scalability, availability, performance, reliability, and operational excellence.
- Perform hands-on development alongside technical leadership and architecture work.
- Coach and mentor engineers and support their hiring and career development.
- Partner with the Engineering Manager to develop the team and devise technical strategy.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- Significant demonstrated impact on products or engineering teams is required.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl is required.
- Experience with distributed systems is required.
- At least 2 years of experience as the primary technical leader for a team is required.
- Experience collaborating directly with product teams and designers is required.
- A proven track record of delivering value to customers or users is required.
- Experience building SaaS products is preferred.
- Strong product strategy, pragmatic collaboration, and cross-disciplinary communication are expected.
Benefits
- Competitive salary and equity are offered, with no specific compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching contributions up to 4%.
- Life assurance plus health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook standard equipment, with Windows available for certain roles.
- Hybrid work policy requiring at least two days per week in the office.
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.