2 hours ago
Remote, United StatesSenior
Base Salary
$107k - $128k/yr
Responsibilities
- Provide senior technical and operational support for enterprise customers across hybrid Windows, Linux, and Kubernetes environments.
- Perform root-cause analysis by collecting diagnostics, reproducing defects, debugging code, and developing fixes or workarounds.
- Build and maintain CI/CD pipelines for application code, hotfixes, and service packs.
- Deploy and manage containerized workloads on AWS EKS, including Helm charts, namespaces, autoscaling, and rolling deployments.
- Administer, patch, harden, and tune Windows Server and Linux infrastructure while supporting migration to Kubernetes.
- Monitor system health, performance, and capacity using CloudWatch, Prometheus/Grafana, and Datadog.
- Support release cycles through performance analysis, functional testing, automated regression testing, and fix validation.
- Collaborate with Product, Development, Implementation, and distributed Product Operations teams.
- Mentor Product Support and Product Operations staff on administration, containerization, automation, and deployment practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Five years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.
- Five years of hands-on experience developing or supporting applications using one or more of COM, VB, JScript, Java, Perl, C#, or VB.Net.
- Five years of experience working with EDI and EDI systems, including knowledge of HIPAA and Enrollment Management in healthcare.
- Five years of experience working with HTML/XML and debugging or analyzing application code defects.
- At least two years of hands-on experience with Kubernetes and AWS.
- Ability to analyze complex problems, interpret data, make decisions, learn new technologies, communicate technical concepts, and manage multiple priorities.
- Ability to provide a dedicated secure work area, high-speed internet access, and an appropriate office setup.
Benefits
- Medical, dental, vision, disability, and life insurance coverage.
- 401(k) savings plans.
- Paid family leave and nine paid holidays per year.
- 17–27 days of paid time off per year depending on level and length of service.
- Remote work arrangement indicated by the #LI-remote posting tag.
- Applications are assessed on a rolling basis, with an anticipated closing date of November 4, 2026.
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