Specialist, Implementation Engineering
Checkout.com13 hours ago
Singapore, SingaporeMid Level
Responsibilities
- Provide technical support to merchants during implementation of Checkout.com payment processing technology.
- Answer merchant integration questions involving configuration, debugging, documentation, testing, go-live support, and post-live support.
- Manage integration incidents through investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis.
- Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve customer issues.
- Work with Product teams to identify improvement opportunities.
- Advise the manager on customer-satisfaction issues and recommend appropriate actions.
- Manage multiple customer projects and integrations simultaneously.
- Maintain and update existing libraries and plugins used in integrations.
Requirements
- At least 2 years of development or technical support experience in a technology or fintech company.
- Payments experience is advantageous.
- Required understanding of APIs, REST, webhooks, and logs.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Node.js and React experience is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication skills and ability to build strong relationships.
- Ability to work in a customer-focused and target-driven environment.
- Good spoken and written English and Chinese.
Benefits
- Hybrid working model with three days per week in the office.
- Global fintech environment with opportunities for ownership, meaningful work, and professional growth.
- Accessibility support is available during the application process and in the working environment.
About Checkout.com
Checkout.com builds a global payments platform for enterprise merchants, offering card acquiring, payment processing, issuing, and risk/fraud tools across 145+ currencies. It serves ecommerce and digital businesses and earns primarily through transaction and service fees, with direct integrations to schemes like Visa, Mastercard, and Amex. Founded in 2012 and headquartered in London, the privately held company counts brands such as Spotify, eBay, Uber, Klarna, and Sony among its customers.