Engineer, Application, SMS
ZEISS Group4 days ago
Singapore, SingaporeMid Level
Responsibilities
- Support AIMS® and MeRiT® applications at customer production sites through remote and on-site troubleshooting and issue resolution.
- Prepare structured issue descriptions and coordinate technical escalations, follow-up actions, and root-cause analysis with HQ teams.
- Lead or support AIMS® acceptance testing, software rollouts, customer training, and application workflow adoption.
- Develop and document application use cases, customer scenarios, solution concepts, and lessons learned.
- Lead MeRiT® customer technical meetings and provide application feedback, technical clarification, and solution-positioning support.
- Track customer action items and open issues and provide weekly MeRiT® system and application reports to the HQ Application Support team.
- Prepare and deliver technical presentations and materials for customers, internal stakeholders, and sales activities.
Requirements
- University degree in a relevant technical discipline, preferably science, engineering, semiconductor technology, or a related field.
- At least 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection, or repair-related environments.
- Strong technical knowledge of chemical reaction, optics, lithography, e-beam technology, and semiconductor manufacturing processes.
- Ability to work independently, prioritize multiple customer topics, make sound technical judgments, and collaborate across local, regional, and HQ teams.
- Strong written and spoken English communication skills with the ability to explain complex technical topics clearly.
- Willingness to travel domestically and internationally for customer support, technical alignment, and HQ training.
Benefits
- Periodic training at the ZEISS HQ in Rossdorf is required, with training periods of 1–3 months depending on the subject.
- Domestic and international travel is required for customer support, technical alignment, and HQ training.
Categories
Solutions Engineering
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.