about 2 hours ago
Remote, WorldwideSenior / Staff+
H1B Sponsor
Responsibilities
- Lead complex, high-risk customer deployments.
- Design agentic workflows and improve prompts.
- Diagnose issues across customer environments and integrations.
- Provide technical leadership across multiple teams.
- Review solution designs and implementation plans.
- Coach junior engineers in problem-solving and debugging.
- Identify risks and architectural weaknesses proactively.
- Translate customer challenges into reusable platform capabilities.
- Improve team practices for testing and incident response.
- Define excellence in Forward Deployed Engineering.
Requirements
- Significant experience in software engineering or similar technical roles.
- Experience as a technical lead on customer-facing software deployments.
- Ability to navigate complex problem spaces and debug integrations.
- Exceptional problem-solving skills and strong technical judgment.
- Hands-on approach to implementation and debugging work.
- Ability to influence and lead engineers without formal authority.
- Strong coaching skills and clear communication abilities.
- Deep curiosity about AI agents and automation.
- High agency and ability to prioritize effectively.
- Located in Toronto or willing to relocate.
Benefits
- Opportunity to define technical standards for Forward Deployed Engineering.
- Ownership of important customer problems.
- Work at the forefront of agentic AI and multi-agent systems.
- Significant influence over product and deployment practices.
- Access to a modern technical stack and leading AI tools.
- Competitive compensation and meaningful equity.
- Unlimited PTO.
- Team offsites to various international locations.