4 days ago
Toronto, CanadaStaff+
Responsibilities
- Lead complex, high-risk, and technically ambiguous customer deployments.
- Design agentic workflows, write and improve prompts, build integrations, debug failures, analyze system behavior, and ship production solutions.
- Diagnose issues across customer environments, integrations, agent performance, data quality, and platform behavior.
- Provide technical leadership across multiple customers and Forward Deployed Engineering workstreams.
- Review solution designs, implementation plans, testing strategies, and production readiness.
- Coach FDEs and help less experienced engineers improve their problem-solving, debugging, and systems-thinking skills.
- Identify architectural weaknesses, risks, and reliability issues before they affect customers.
- Partner with Product and Engineering to distinguish deployment-specific issues from platform-level gaps.
- Convert recurring customer challenges into reusable platform capabilities, internal tools, reference implementations, and technical standards.
- Improve practices for testing, observability, debugging, incident response, documentation, and release management.
Requirements
- Significant experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similar hands-on technical role.
- Experience serving as a technical lead or senior individual contributor on complex, customer-facing software deployments.
- Ability to work across customer workflows, integrations, agent behavior, debugging, and reliable production solutions.
- Strong technical judgment, problem-solving ability, communication skills, and ability to lead without formal management authority.
- Ability and willingness to remain hands-on with difficult implementation and debugging work.
- Strong coaching skills and ability to operate effectively in ambiguous, fast-moving situations.
- Deep interest in AI agents, prompting, automation, and multi-agent systems; prior experience is valuable but not required.
- Located in Toronto or willing to relocate.
- A science, engineering, or similarly technical educational background is helpful but not required.
Benefits
- Opportunity to define the technical standard for Forward Deployed Engineering at Magical.
- Ownership of important and technically difficult customer problems.
- Opportunity to work on agentic AI and multi-agent systems and influence product, platform, and deployment practices.
- Modern technical stack and access to leading AI tools.
- Competitive compensation and meaningful equity.
- Unlimited PTO.
- Team offsites, with past trips including Iceland, Lisbon, Cancún, and Costa Rica.
- Toronto-based role or relocation to Toronto required.
Categories
Forward Deployed
About Magical
Magical builds an agentic AI platform that deploys specialized AI agents to execute repetitive, operational workflows for enterprises, with deep use in healthcare areas such as patient access and revenue cycle. The company sells its software and managed deployments to operations teams, integrating with existing systems via APIs. Founded in 2020 and headquartered in San Francisco, Magical is privately held and backed by investors including Greylock, Coatue, Altman Capital, and Lightspeed.