7 hours ago
Pune, IndiaSenior
Responsibilities
- Lead 24x7 on-call response, incident triage, service-degradation resolution, escalation processes, and on-call rotation health.
- Define and refine SLIs, SLOs, and SLAs for critical services and manage error practices, monitoring, and alerting.
- Design and implement observability platforms using metrics, structured logging, and distributed tracing.
- Reduce operational toil through automation and lead chaos engineering initiatives to identify reliability weaknesses.
- Facilitate blameless postmortems, track corrective actions, and improve incident-response processes and runbooks.
- Partner with platform and application developers on production-readiness reviews, launch checklists, and automated deployments.
- Champion SRE practices, mentor engineers, participate in roadmap planning, and evaluate technologies.
Requirements
- 8+ years of experience in scalable, distributed systems architecture.
- 3+ years of hands-on Site Reliability Engineering experience, including ownership of SLOs and error budget management.
- 4+ years of experience with cloud platforms, including GCP.
- 4+ years of experience with infrastructure as code using Terraform and AWS CDK.
- 5+ years of scripting experience using Python, Shell, or a similar language.
- 4+ years of experience with orchestration technologies, including Kubernetes.
- In-depth understanding of networking, including routing, naming, security, network performance, and network failure modes.
- Experience designing and operating observability stacks such as Prometheus, Grafana, Datadog, OpenTelemetry, and Jaeger.
- Experience with incident-management platforms and on-call tooling such as PagerDuty and OpsGenie.
- Experience implementing automated service deployments with networking, security, reliability, management, reporting, and configuration management.
- Experience managing PostgreSQL, Redis, DynamoDB, and MongoDB databases.
- CS degree or equivalent experience.
- Preferred qualifications include familiarity with Google SRE principles, HTTP, distributed-system latency diagnosis, automated deployment instrumentation, customer-facing production issue resolution, capacity planning, load testing, performance benchmarking, and distributed cross-functional collaboration.
Benefits
- Hybrid work arrangement in Pune.
- Equal opportunity workplace committed to diversity and inclusion.
Tech Stack
Amazon DynamoDBAWSDatadogGoogle Cloud PlatformGrafanaKubernetesMongoDBPostgreSQLPrometheusPythonRedisTerraform
Categories
Site Reliability
About SonicWall
SonicWall builds network and cloud security products for SMBs, enterprises, and the public sector, including next‑gen firewalls, secure remote access, email and endpoint security, and threat intelligence services. The company sells hardware plus subscription-based security services, primarily through a global channel of MSPs/MSSPs and resellers. Founded in 1991 and headquartered in Milpitas, California, SonicWall is privately held under Seahawk Holdings and was formerly part of Dell.