about 3 hours ago
San Francisco, CA, USAMid Level / Senior
Base Salary
$180k - $240k/yr
Responsibilities
- Own the technical health of customer accounts to ensure their success.
- Deepen customer usage of the product and resolve technical issues.
- Conduct technical discovery to diagnose problems in customer pipelines.
- Transform technical wins into increased adoption and collaborate with the revenue team.
- Serve as the trusted technical voice throughout the customer lifecycle.
- Determine when to solve issues independently and when to involve engineering.
Requirements
- 3+ years in a customer-facing technical role or equivalent experience.
- Experience in customer success engineering, solutions, or technical account management.
- Ability to read code, use APIs, and build proofs of concept or integrations.
- Proven track record of growing accounts through technical work.
- Strong skills in distinguishing between user errors, bugs, and product gaps.
- Ability to communicate technical details effectively to both technical and business audiences.
Benefits
- Competitive salary range of $180,000-$240,000 OTE.
- Equity options in the company.
- Full medical, dental, and vision coverage for employees.
- Employer-paid life and disability insurance.
- Generous PTO policy with 15 mandatory days and additional days upon request.
- 12 weeks of fully paid parental leave.
- Wellness stipend of $100/month for health-related expenses.
- Learning and development budget of up to $1,000/year.
- Sabbatical of 3 paid months off after 4 years of service.
- Pet insurance available for employees.