2 months ago
San Francisco, CA, USAMid Level
Base Salary
$180k - $240k/yr
Responsibilities
- Own the technical health of customer accounts, including success, usage growth, and early problem detection.
- Work directly with real customer data to build integrations and solve technical problems.
- Conduct technical discovery to diagnose extraction and pipeline failures.
- Convert technical wins into product adoption and account expansion in partnership with the revenue team.
- Serve as the trusted technical voice throughout the customer lifecycle and relay field insights to product and engineering.
- Determine when to solve customer issues independently and when to involve engineering.
Requirements
- At least 3 years of experience in a customer-facing technical role or equivalent experience.
- Experience in customer success engineering, solutions engineering, forward-deployed engineering, technical account management, or a similar role.
- Ability to read code, use an API, and independently build a real proof of concept or integration.
- Experience owning customer accounts over time and driving adoption and expansion through technical work.
- Ability to distinguish user error, software bugs, and genuine product gaps before building solutions.
- Ability to translate detailed technical concepts into business value for different audiences.
- Legally authorized to work in the United States; visa sponsorship is not currently available.
Benefits
- Hybrid role in San Francisco with on-site work required.
- Full-time position for U.S.-based employees.
- Competitive equity.
- Medical, dental, and vision coverage.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Optional accident, critical illness, hospital indemnity, and voluntary life insurance.
- Doctegrity telehealth access.
- 401(k) plan, FSAs, and commuter benefits.
- Generous PTO and 12 weeks of fully paid parental leave.
- $100/month wellness stipend.
- Up to $1,000/year for professional learning and development.
- Team offsites, SF HQ perks, and a loaner electric bike.
- Three paid months of sabbatical after four years.
- Pet insurance.
- Paid 1–2 week work trial at a contractor rate.
Categories
Solutions Engineering
About Firecrawl
Firecrawl builds a web data API that lets developers convert URLs into LLM-ready markdown or structured data with a single call for AI products. It sells a usage-based SaaS/API adopted for data extraction, crawling, and in-product features by teams building agents, search, and automation. The company is privately held and operates in the AI, developer API, and web development markets.