Microsoft

SERVICE ENGINEER II - Hyderabad

Microsoft
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6 days ago
Hyderābād, IndiaMid Level

Responsibilities

  • Investigate complex reliability, performance, and data-quality issues across platform services, APIs, and customer workflows.
  • Design, build, and maintain AI-driven automation, services, and internal web tools.
  • Write production-quality code, implement fixes, improve monitoring and alerting, and contribute to shared libraries and tooling.
  • Lead root-cause analysis and post-incident follow-through with multiple engineering teams.
  • Create automated unit, integration, and end-to-end test coverage and participate in release-readiness activities.
  • Communicate investigation status and actionable guidance during live-site events.
  • Analyze escalation trends, propose engineering solutions, and influence product roadmaps.
  • Document troubleshooting knowledge, build self-service experiences, and mentor other teams.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or a related field.
  • At least 3 years of technical experience in software, network, service, systems, or industrial-controls engineering.
  • Proficiency in at least one of C#, Java, Python, or TypeScript/JavaScript, with the ability to write maintainable and testable code.
  • Experience building automation or services integrating with APIs, databases, and distributed systems.
  • Hands-on production debugging using logs, metrics, and traces.
  • Daily experience using AI-based coding tools such as GitHub Copilot or ChatGPT while validating correctness, security, and performance.
  • Ability to meet Microsoft, customer, and government security-screening requirements, including the Microsoft Cloud background check.

Benefits

  • Employees within the stated commuting distance of a designated non-U.S. Microsoft office are expected to work from the office at least four days per week beginning January 26, 2026, subject to local law and jurisdiction.
  • The position is open for a minimum of five days, with applications accepted until filled.
Microsoft

About Microsoft

10,000+ employees

Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.

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