Base Salary
$99k - $132k/yr
Responsibilities
- Design and develop digital agents across voice, chat, and email, including conversation flows, intent handling, slot filling, and fallback logic.
- Author Solution Design Documents and implement solutions aligned with architecture and compliance standards.
- Integrate agents with Five9, Genesys, Salesforce, MuleSoft, SAP, web portals, Athena, and other enterprise systems.
- Perform system integration testing, document test results, and resolve defects before quality assurance handoff.
- Participate in code reviews and maintain engineering quality and consistency.
- Translate business requirements and customer journeys into agent implementations with cross-functional stakeholders.
- Apply and evaluate large language models through prompt design, retrieval, model selection, and output evaluation.
- Analyze conversation logs and optimize digital agents after launch.
- Maintain solution designs, integration specifications, configuration records, test cases, and related technical documentation.
Requirements
- 7+ years of experience developing conversational AI solutions on enterprise-grade platforms such as Sierra.AI, Google CCAI, Agentforce, or Nuance.
- Expert-level proficiency in intelligent automation, process automation, and deployment automation.
- Hands-on experience with large language models or foundation models, including prompt engineering, model selection, and output evaluation.
- Production experience building and deploying digital agents across multiple channels, including voice, chat, and/or email.
- Experience integrating AI platforms with enterprise systems through MuleSoft or similar integration frameworks.
- Familiarity with CRM platforms, preferably Salesforce, and ERP systems, preferably SAP, for agent-driven transaction execution.
- Experience with Five9 or Genesys, including call routing, SIP/PSTN flows, and agent handoff patterns.
- Understanding of NLU/NLP concepts including intent classification, entity extraction, dialogue management, and confidence thresholds.
- Experience with system integration testing, test-case documentation, results documentation, and defect tracking.
- Strong written and verbal communication skills for collaboration with technical and non-technical stakeholders.
- Preferred experience with LLM evaluation, retrieval-augmented generation, agentic orchestration, and Sierra.AI.
- Preferred experience in healthcare distribution, pharmaceutical, or supply chain industries.
- Familiarity with Verint or similar workforce management, workforce engagement, or quality management platforms.
- Exposure to Agile/Scrum and sprint-based development.
Benefits
- Flex and Connect work arrangement requiring two days per week in the office.
- Competitive compensation package with potential annual bonus or long-term incentive opportunities.
- McKesson provides equal employment opportunities and reasonable accommodation support for applicants with disabilities.
Categories
About McKesson
Welcome to the official LinkedIn page for McKesson Corporation. We're an impact-driven healthcare organization dedicated to “Advancing Health Outcomes For All.” As a global healthcare company, we touch virtually every aspect of health. Our leaders empower our people to lead with a growth mindset and deliver excellence for our customers, partners, and the wellbeing of people, everywhere. We work with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products and services that make quality care more accessible and affordable. Delivering better health outcomes for our employees, our communities, and our environment. Every day, we strive to inspire and enable people to reach their full potential. To learn more about how #TeamMckesson helps improve care in every setting, visit: https://bit.ly/3xadvB0