2 months ago
Responsibilities
- Define and operate SLOs, SLIs, and error budgets with product and engineering partners.
- Build and improve metrics, structured logging, distributed tracing, and alerting for production systems.
- Lead incident response, serve as incident commander when needed, and drive blameless postmortems into durable engineering improvements.
- Reduce operational toil through automation, self-healing behavior, improved defaults, and internal tooling.
- Harden systems against partial failures, dependency degradation, traffic spikes, adversarial inputs, and capacity constraints.
- Improve release safety through progressive delivery, feature flags, canaries, rollbacks, and tested migrations.
- Improve developer experience by addressing internal tooling and platform gaps that create operational friction.
- Partner with product, platform, security, compliance, and engineering teams on reliability and risk tradeoffs.
- Mentor engineers, review complex designs and pull requests, and shape technical standards.
Requirements
- Demonstrated ownership of production services under real-world load and failure conditions.
- Experience defining and operating against SLOs and SLIs and using error budgets to guide engineering and product decisions.
- Experience leading incident response and producing postmortems that result in lasting improvements.
- Hands-on experience with observability tooling, including metrics, structured logging, and distributed tracing.
- Deep system design experience with distributed services, asynchronous messaging, storage tradeoffs, API design, idempotency, consistency, backpressure, and graceful degradation.
- Significant industry experience building and operating production software systems in a high-ownership environment.
- Comfort with modern cloud environments such as AWS and GCP, containerized workloads, and CI/CD pipelines.
- Demonstrated technical leadership across architecture, mentoring, and engineering quality.
- Pragmatic judgment that balances a high reliability standard with rapid delivery.
Benefits
- Equity opportunity at Nu.
- Medical, dental, vision, life, and AD&D insurance.
- Extended maternity and paternity leave.
- Nucleo learning platform and NuLanguage language-learning program.
- NuCare mental health and wellness assistance.
- 401(k), health savings account, and flexible spending account plans.
- Work-from-home allowance.
- Relocation assistance when applicable.
- Hybrid work model requiring office attendance two to three times per week in Miami, United States.
Tech Stack
Categories
Site Reliability
About Nubank
Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. https://www.youtube.com/watch?v=kwwzcXK2PUo