Twilio

Machine Learning Engineer

Twilio
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3 months ago
Remote, IrelandMid Level

Responsibilities

  • Design and develop accurate, performant, secure, and scalable machine-learning solutions.
  • Implement and maintain end-to-end AI/ML pipelines from data ingestion and feature engineering through model development, validation, and deployment.
  • Instrument AI/ML services with metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs.
  • Participate in on-call rotations, progressive rollouts, and standard mitigation strategies for production inference services.
  • Collaborate on planning, design, code reviews, product discussions, and technical discussions while improving code quality.

Requirements

  • Bachelor’s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience.
  • At least 2 years of experience in machine learning engineering or applied machine learning.
  • Proficiency in Python or a similar object-oriented language and at least one of PyTorch, TensorFlow, or JAX.
  • Familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.
  • Experience developing, testing, and deploying small-to-medium scoped ML services or features, including model versioning, experiment tracking, and cloud infrastructure.
  • Experience utilizing large or small language models within software systems.
  • Strong written and verbal communication skills for explaining complex technical concepts to technical and non-technical audiences.
  • Desired experience includes conversational AI, LLM fine-tuning, prompt engineering, agentic AI frameworks, and MLOps or LLMOps tooling for production models.

Benefits

  • Remote work from Ireland.
  • Occasional travel may be required for project or team in-person meetings.
  • Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
  • Volunteering and donation support.

Tech Stack

AWSAzureGoogle Cloud PlatformHugging Face TransformersNLTKPythonPyTorchspaCyTensorFlow

Categories

Twilio

About Twilio

5,001-10,000 employees

Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.

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