Software Engineer III
JPMorgan Chase2 days ago
Base Salary
$138k - $185k/yr
Responsibilities
- Own end-to-end reliability for the ServiceNow platform, including incident response, SLOs, observability, automation, performance engineering, and platform optimization.
- Troubleshoot incidents, lead blameless post-mortems, and drive actions that prevent recurrence.
- Define and defend SLIs, SLOs, and error budgets while improving telemetry, monitoring, alerting, and performance testing review.
- Monitor platform and product performance metrics and partner with engineering teams on remediation.
- Deliver stability, resiliency, throughput, and performance improvements and support platform and vendor upgrades.
- Automate repetitive operational work to reduce toil and perform design reviews for platform and tenant implementations.
- Analyze ServiceNow instances across the stack to identify and remediate resource contention, including JavaScript and Java application behavior, JVM memory and garbage collection, and relational database performance.
- Use enterprise-authorized AI capabilities to accelerate incident triage, post-incident analysis, and identification of reliability risks or recurring toil, validating recommendations before applying changes.
Requirements
- Formal training or certification in site reliability engineering concepts and at least 3 years of applied experience.
- At least 10 years of experience in technical support, software development, performance load testing, or professional services.
- Proficiency in site reliability engineering culture, principles, and implementation within an application or platform.
- Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
- Strong enterprise platform support experience and SRE/observability fundamentals relevant to ServiceNow.
- Expert-level understanding of web application stack components.
- Scripting experience with one or more of JavaScript, Python, Perl, Unix shell, or Windows PowerShell.
- Experience debugging object-oriented code such as Java.
- Strong relational database experience with Oracle, MySQL, SQL Server, or PostgreSQL, including performance tuning.
- Experience with JVM performance tuning, memory and garbage collection troubleshooting, and complex systems.
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validation practices and data sensitivity awareness.
- Ability to validate AI-assisted operational recommendations, escalate uncertainty, and follow data sensitivity requirements.
- Preferred qualifications include ServiceNow CSA certification or higher, ServiceNow architecture exposure, cloud/SaaS experience, Java heap dump analysis, ITSM/ITIL/CMDB fundamentals, Linux/Unix or Windows Server administration, and browser or network troubleshooting tools such as Firebug, Chrome DevTools, or Fiddler.
Benefits
- Competitive total rewards and benefits details are provided during the hiring process.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan and backup childcare.
- Tuition reimbursement, mental health support, and financial coaching.
- Employment offers are contingent on review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.
Tech Stack
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.