Team Leader Mobile Coordinator Team , DX Engineering Group - Solution Engineering Section , Enterprise Solution Development Department , Group Sales Division (GSD)
Rakuten11 hours ago
Tokyo, JapanStaff+
Responsibilities
- Interview corporate clients and define requirements for mobile device services, kitting, help desks, and MDM.
- Support device selection, initial setup, application installation, license management, security configuration, MDM enrollment, asset management, packaging, and shipping.
- Design and build help desk structures, escalation flows, operational reporting, and improvement processes.
- Define MDM requirements, create tenants and groups, configure profiles, integrate MDM with Active Directory and SSO, and support administrator training.
- Provide post-implementation troubleshooting, customer meetings, operational support, security and device updates, and solution expansion proposals.
- Develop project plans, manage progress and issues, prepare quotes and invoices, and coordinate with Sales, Development, and Support.
Requirements
- Experience proposing and implementing IT solutions for corporate clients.
- Practical experience with kitting services, help desk construction and operation, and MDM implementation and management.
- Fundamental knowledge of mobile devices.
- Strong customer negotiation, communication, and documentation skills.
- English proficiency equivalent to TOEIC 600 or higher and business-level Japanese proficiency, including client communication, negotiation, and presentations.
- Preferred qualifications include business-level English equivalent to TOEIC 800, sales or pre-sales experience, cloud services knowledge, basic network and security knowledge, and project planning and management experience.
- Preferred personal qualifications include proactively taking on challenges, collaborating with stakeholders, and anticipating customer needs.
Benefits
- Work location is the Rakuten Mobile Futako Tamagawa Rise Office in Tokyo.
- Domestic and international business trips and transfers may be required.
- The role offers collaboration with global teams and use of current IT tools and systems, including AI.
- The team includes professionals with IT and mobile-industry backgrounds.
Categories
Solutions Engineering
About Rakuten
Rakuten Group builds e-commerce marketplaces, financial services (credit cards, payments, banking, securities), and digital/communications offerings for consumers and merchants worldwide. It monetizes through transaction fees, financial services income, advertising, and mobile subscriptions; flagship businesses include Rakuten Ichiba, Rakuten Card, and Rakuten Mobile. Founded in 1997 and headquartered in Setagaya, Tokyo, the company is publicly listed on the Tokyo Stock Exchange and operates across many countries and regions.