Solution Architect
ServiceNow1 day ago
Tokyo, JapanStaff+
Responsibilities
- Lead engagement teams delivering customer outcomes through ServiceNow Workflow solutions and technology-landscape integrations.
- Advise customers and senior executives on implementation roadmaps, governance, and change-management practices.
- Support pre-sales presentations, solutioning and scoping workshops, and implementation-effort estimates.
- Develop comprehensive solutions, conceptual designs, wireframes, workflows, and diagrams for technical and business audiences.
- Build relationships with Workflow product owners and stakeholders to promote solution capabilities and roadmaps.
- Improve delivery and engagement materials and mentor ServiceNow delivery teams and partners.
- Travel up to 20% annually based on customer and internal meeting needs.
Requirements
- Fluency in English and Japanese and authorization to work in Japan.
- At least 12 years of consultation and/or configuration experience implementing complex technologies, including integrations and portals.
- At least 5 years of advisory consultation experience implementing multiple ServiceNow Workflow solutions.
- Extensive experience with creator, integration, software, and platform technologies.
- Demonstrated ability to influence senior leaders, provide options with pros, cons, and risks, and solve business or technical problems.
- Experience gathering requirements, analyzing information, designing solutions, presenting solutions, and obtaining customer acceptance.
- Ability to communicate complex business and technical concepts using visualization and modeling aids.
- Required or obtainable within the first six months: Certified System Administrator, Certified Application Developer, ITSM Certified Implementation Specialist, CSM Certified Implementation Specialist, Service Provider Implementer, and listed Core Platform micro-certifications.
- Required or obtainable within the first 120 days: Certified Technical Architect.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow's distributed work model.
- Up to 20% annual travel based on customer needs and internal meetings.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.