2 months ago
Pune, IndiaMid Level
Responsibilities
- Configure and customize packaged or SaaS applications, particularly ServiceNow SAM, to meet business requirements.
- Manage application releases and maintain system compatibility, stability, and performance.
- Collaborate with cross-functional teams to gather requirements and translate them into effective configurations.
- Monitor application performance, troubleshoot technical issues, and implement corrective adjustments.
- Use APIs, integration techniques, and low-code platforms to enhance application features and connect enterprise systems.
- Document configuration changes and maintain knowledge repositories.
- Work independently as a subject matter expert and provide guidance to junior team members.
Requirements
- Minimum three years of experience with ServiceNow Software Asset Management (SAM).
- Strong understanding of software asset lifecycle management and compliance processes.
- Experience configuring and customizing ServiceNow modules.
- Familiarity with APIs and integration techniques.
- Ability to work with low-code platforms.
- Strong problem-solving skills.
- 15 years of full-time education is required.
Benefits
- Position is based at the Accenture office in Pune.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.