1 day ago
Pune, India +2 moreSenior
Responsibilities
- Analyze stakeholder requirements and translate them into ServiceNow automation solutions.
- Design and configure ServiceNow workflows, integrations, data models, and FSO-specific processes.
- Develop, test, deploy, maintain, and optimize custom ServiceNow applications, modules, scripts, and automated workflows.
- Configure Business Rules, UI Policies, Client Scripts, Script Includes, reports, dashboards, role-based security, and permissions.
- Integrate ServiceNow with third-party applications using REST/SOAP APIs, JSON, XML, Integration Hub, and MID Server.
- Monitor and troubleshoot automation processes and integrations, resolve defects, and improve performance and scalability.
- Document development processes and technical configurations and create user guides and training materials.
- Lead customer-facing discussions, workshops, and configuration reviews with stakeholders and process owners.
- Ensure solutions follow security and compliance requirements and participate in continuous improvement initiatives.
Requirements
- 8+ years of experience working as a software engineer on complex software.
- Advanced experience building work assignment features and workflows on the ServiceNow Financial Services Operations platform.
- Strong knowledge of JavaScript, HTML, CSS, ServiceNow scripting techniques, Glide APIs, and custom application development.
- Experience with Integration Hub, MID Server, and third-party system integrations.
- Working knowledge of CMDB, ITSM modules, ServiceNow Mobile configurations, Customer Service Management, and Performance Analytics.
- Experience configuring FSO modules, data models, reports, dashboards, and FSO-specific banking workflows such as Commercial and Servicing Lines.
- Strong problem-solving, documentation, communication, and stakeholder collaboration skills.
- ServiceNow certifications such as CSA, CAD, or FSO-specific certifications.
- Preferred: Certified Implementation Specialist—Field Service Management, CIS-CSM, or CIS-ITSM certification.
Benefits
- Hybrid-friendly work culture with programs supporting financial, mental, physical, and social well-being.
- Career development support including personalized development goals, continuous feedback, coaching, hands-on experiences, and learning opportunities.
- Access to certification opportunities involving Microsoft, Google, and Amazon.
- Inclusive culture focused on belonging, empathy, continuous learning, and shared success.
Tech Stack
Categories
About Kyndryl
Kyndryl is a public IT services company that designs, runs, and modernizes mission-critical infrastructure for large enterprises and governments. Spun off from IBM in 2021, it is headquartered in New York City and trades on the NYSE (ticker: KD). The company provides managed infrastructure, cloud migration and operations across AWS, Azure, and Google Cloud, plus mainframe, network, security, data, and digital workplace services.