2 days ago
Vila Nova de Gaia, Portugal +2 moreSenior
Responsibilities
- Provide L3 production support for Mendix applications.
- Resolve incidents and maintain platform stability, performance, and reliability.
- Perform troubleshooting, debugging, and performance analysis.
- Support REST and SOAP integrations.
- Contribute to application lifecycle management, production support processes, and continuous improvement.
- Manage incident prioritization, SLAs, and P1-P4 support models.
- Balance rapid incident resolution with long-term application stability.
- Communicate with stakeholders and support application managed services environments.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Strong experience with Mendix application support and maintenance in production environments.
- Knowledge of Microflows, Domain Modelling, security, and user role management.
- Experience with REST and SOAP integrations.
- Experience with ServiceNow or similar ITSM tools.
- Understanding of ALM and production support processes.
- Experience in Application Managed Services environments.
- Knowledge of incident management, SLAs, and P1-P4 prioritization models.
- Strong troubleshooting, debugging, performance analysis, communication, and stakeholder management skills.
- Proficiency in spoken and written English.
- Mendix Rapid, Intermediate, or Advanced certification is preferred.
- Experience in manufacturing, quality, finance, or other regulated environments is preferred.
- Knowledge of Identity and Access Management, SSO, IAM, and certificates is preferred.
- French language skills are preferred.
Benefits
- Hybrid work arrangement requiring two days per week in Capgemini offices.
- Multicultural, inclusive, and supportive team environment.
- Work-life balance support and career growth programs.
- Training and certifications in emerging technologies.
- Health and life insurance.
- Referral program with bonuses.
- Great office locations.
Tech Stack
SOAP
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.