AI Operations Engineer, Americas
CodeRabbit5 hours ago
Boston, MA, USA or San Francisco, CA, USAMid Level
H1B sponsor
Base Salary
$140k - $180k/yr
Responsibilities
- Identify operational gaps and autonomously design, build, deploy, and optimize automation systems and AI-powered support workflows.
- Create automated playbooks, process integrations, quality systems, runbooks, FAQs, documentation, and knowledge-management tools.
- Build dashboards, metrics systems, and data pipelines to expose operational gaps and guide improvements.
- Own technical initiatives end to end, including problem identification, architecture, prototyping, validation, deployment, and optimization.
- Evaluate and implement scalable support tooling integrations and systems that improve productivity, quality, and customer experience.
- Partner with Engineering and Product on supportability improvements and AI-driven support initiatives.
Requirements
- At least 3 years of hands-on experience building support operations systems, automation, or technical solutions autonomously in a SaaS environment.
- Demonstrated success identifying operational problems and independently deploying solutions that measurably improve support metrics.
- Proficiency with Python, JavaScript, or similar programming languages and the ability to build automation, data systems, dashboards, and shipped solutions.
- Ability to think systemically, architect operational fixes, and execute end to end independently.
- Experience with code review processes and tools, observability, root-cause analysis, debugging, version control, or modern software development practices is preferred.
- Familiarity with Git, GitHub, CI/CD, VS Code, Cursor, customer success, sales, or professional services is preferred.
- A bachelor's degree or equivalent in computer science, engineering, mathematics, or another technical field is preferred.
Benefits
- Competitive salary, equity, and benefits.
- Professional development opportunities.
- Hybrid work arrangement in San Francisco or Boston, with Boston preferred.
- Opportunity to work on cutting-edge technology with real-world impact in a collaborative and innovative environment.
Tech Stack
Categories
About CodeRabbit
CodeRabbit builds an AI-powered code review platform for software development teams, integrating with Git hosts, IDEs, and CI to review pull requests and commits, surface issues, and suggest fixes. Founded in 2023 and based in San Francisco, the privately held company is SOC 2 Type 2 and GDPR compliant and lists customers such as The Economist and Life360.