24 hours ago
Base Salary
$296k - $353k/yr
Responsibilities
- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
- Lead, coach, hire, and scale high-performing Solutions Engineering teams across global regions and core verticals.
- Operate as a player-coach by participating in strategic deals while developing team capabilities.
- Support complex, six-figure sales cycles through technical guidance, solution architecture, demonstrations, product evaluations, and sales expertise.
- Serve as a trusted technical advisor and executive point of contact for large customers.
- Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
- Build reusable solution frameworks and industry-specific technical assets.
- Partner with Sales, Product, Marketing, Engineering, R&D, and Services on verticalized go-to-market motions and solution strategy.
- Advocate for customer needs internally to influence product roadmap and prioritization.
- Represent the company and Solutions Engineering function in executive meetings and strategic events.
Requirements
- At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer or Architect, or related individual contributor role.
- At least 3 years of experience leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
- Experience selling AI, data, or highly technical products is preferred.
- Demonstrated ability to deliver revenue results and accurate forecasts while developing teams.
- Strong communication and presentation skills.
- Ability to operate effectively amid ambiguity and pressure while solving challenging customer problems.
- Humble, collaborative attitude with a willingness to learn and support customers and team members.
Benefits
- Hybrid work policy requiring employees to work in the office at least three days per week.
- Eligibility for a corporate bonus program or sales incentive and Restricted Stock Units for regular employees.
- Health, wellbeing, family, time-away, and financial-wellbeing benefits and resources, varying by location.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.