Sr. Software Engineer II - Global Servicing Technology
American Express8 hours ago
Phoenix, AZ, USASenior
Base Salary
$123k - $215k/yr
Responsibilities
- Provide technical leadership, engineering expertise, and direction to engineering teams while collaborating with business stakeholders, product teams, and cross-functional technology groups.
- Analyze and elaborate user stories, design and develop software applications, and build automation tools.
- Own the architecture, design, development, testing, and other technical aspects of assigned applications.
- Perform hands-on development including coding, API specification, proof-of-concept work, code reviews, and testing.
- Drive consistent development practices, tools, and shared components.
- Understand integrations with related systems and platforms and contribute to technical blueprints and feature planning.
- Identify opportunities to adopt new technologies and communicate solution designs to internal and external business partners.
Requirements
- Bachelor’s degree in Computer Science, Computer Science Engineering, or a related field is required; an advanced degree is preferred.
- At least 8 years of commercial software development experience is required.
- Proficiency with distributed and multi-tier systems and strong programming skills in languages such as Java and Python.
- Hands-on experience with Spring Boot, Kafka, relational or NoSQL databases, and cloud-hosted solutions.
- Experience with Google Cloud Platform, Google Cloud Storage, BigQuery, and Vertex AI.
- Experience with automated release management using Maven, Salt, Git, and Jenkins.
- Strong architecture design and modeling skills for complex systems and architectures.
- Understanding of web technologies including HTTP and Apache, as well as Unix/Linux, data structures, algorithms, and design patterns.
- Experience building and integrating AI/ML solutions into production systems, including familiarity with TensorFlow and PyTorch.
- Experience with generative AI technologies, LLMs, prompt engineering, AI-powered application development, and Vertex AI model development, deployment, and monitoring.
- Awareness of responsible AI practices such as model governance, bias mitigation, and explainability.
- Knowledge of contact center ecosystems and the Genesys framework and architecture is preferred.
- Strong leadership, communication, collaboration, documentation, and continuous-improvement skills are required.
- Employment eligibility to work in the United States is required.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company match on the retirement savings plan.
- Free financial coaching and financial well-being support.
- Medical, dental, vision, life insurance, and disability benefits.
- Flexible working arrangements that may be hybrid, onsite, or fully virtual depending on the role and business needs.
- More than 20 weeks of paid parental leave for all parents for pregnancy, adoption, or surrogacy.
- Access to onsite wellness centers with nurses and doctors depending on location.
- Free confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Tech Stack
Apache KafkaGitGoogle BigQueryGoogle CloudGoogle Cloud PlatformJavaJenkinsLinuxMavenPythonPyTorchSpring BootTensorFlow
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.