Sr Software Engineer I - Global Servicing Technology
American Express8 hours ago
Phoenix, AZ, USASenior
Base Salary
$123k - $215k/yr
Responsibilities
- Provide technical leadership and engineering direction while collaborating with business stakeholders, product teams, and cross-functional technology groups.
- Analyze user stories and design, develop, test, and automate software applications.
- Own architecture, design, development, and other technical aspects of assigned applications.
- Perform hands-on development including coding, API specifications, proof of concepts, code reviews, and testing.
- Drive consistent development practices through shared tools and components.
- Understand and integrate with related systems and platforms across supported domains.
- Contribute to technical blueprints and annual feature planning with technical product managers.
- Identify opportunities to adopt new technologies and communicate solution designs to internal and external partners.
- Build and integrate AI/ML and generative AI solutions into production systems.
Requirements
- Bachelor’s degree in Computer Science, Computer Science Engineering, or a related field is required; an advanced degree is preferred.
- 8+ years of commercial software development experience.
- Strong programming skills in Java and Python and experience with distributed or multi-tier systems.
- Hands-on experience with Spring Boot, Kafka, relational or NoSQL databases, and Google Cloud Platform services.
- Experience with Google Cloud Storage, BigQuery, Vertex AI, automated release management, Maven, Salt, Git, and Jenkins.
- Experience designing and modeling complex systems and architectures.
- Understanding of web technologies, HTTP, Apache, Unix/Linux, data structures, algorithms, and design patterns.
- Experience with Agile development, continuous integration, continuous delivery, and CI/CD pipeline tools.
- Knowledge of the Genesys contact center ecosystem and framework is preferred.
- Experience building and integrating AI/ML solutions, familiarity with TensorFlow and PyTorch, and hands-on generative AI, LLM, prompt engineering, and AI-powered application development experience.
- Experience using Vertex AI for model development, deployment, and monitoring, plus awareness of responsible AI practices.
- Strong leadership, communication, documentation, collaboration, and continuous improvement skills.
- Employment eligibility to work in the United States is required.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company retirement savings plan match and financial coaching.
- Medical, dental, vision, life insurance, and disability benefits.
- Flexible hybrid, onsite, or virtual work arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents.
- Access to onsite wellness centers and confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Tech Stack
Apache KafkaGitGoogle BigQueryGoogle CloudGoogle Cloud PlatformJavaJenkinsMavenPythonPyTorchSpring BootTensorFlow
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.