about 4 hours ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Coordinate between Valtech, the client, and the CRM vendor for ticketing system matters.
- Gather, clarify, and document business and functional requirements.
- Translate requirements into functional specifications and user stories.
- Manage and maintain CRM configurations within Microsoft Dynamics.
- Perform routine operational tasks such as product and pricing setup.
- Provide first-line functional support and troubleshoot issues.
- Maintain a log of requirements, change requests, and issues.
- Support UAT cycles and validate configured changes.
- Proactively flag risks, delays, or scope gaps.
- Contribute to knowledge documentation for continuity.
Requirements
- 6–8 years of experience with Microsoft Dynamics 365 CRM.
- Proven experience managing CRM configurations and setups.
- Technical knowledge of infrastructure, database, and networking related to CRM.
- Experience with ticketing or e-commerce style CRM setups is desirable.
- Strong requirement-gathering and functional analysis skills.
- Experience coordinating across multiple parties.
- Knowledge of first-line support processes.
- Familiarity with tools like JIRA/Azure DevOps/ServiceNow.
- Excellent written and verbal communication skills.
- Experience in client-facing delivery roles, preferably in tourism or ticketing.
Benefits
- Flexibility with remote and hybrid work options.
- Career advancement opportunities with international mobility.
- Access to cutting-edge tools, training, and industry experts.