Lead, Site Reliability Engineering
Mastercard1 day ago
Dublin, IrelandStaff+
Responsibilities
- Analyze application behavior, system signals, and historical incidents to identify failure patterns and systemic reliability risks.
- Lead troubleshooting and root cause analysis during high-severity and cross-domain incidents, converting outcomes into measurable preventative improvements.
- Design and improve observability strategies across logs, metrics, traces, and events, including dashboards, alerts, and monitors.
- Lead automation efforts that reduce manual intervention, operational toil, feedback-loop time, and reliability risk.
- Develop reusable tools, standards, documentation, guardrails, safer defaults, and self-healing capabilities.
- Partner with application, platform, and infrastructure teams to drive shared reliability ownership and influence technical decisions.
- Mentor engineers in proactive troubleshooting, systems thinking, and data-driven decision-making.
Requirements
- Strong end-to-end systems reasoning, connecting application behavior with infrastructure performance and failure modes.
- Expertise with observability, monitoring, and troubleshooting tools, with emphasis on signal quality and actionable insight.
- Proficiency in scripting and automation for operational reliability improvements.
- Broad infrastructure knowledge spanning networking, Linux, databases, containers, and storage, with depth in at least one domain.
- Strong data analysis and technical storytelling skills.
- Working knowledge of machine learning concepts and their use in predictive and proactive operational problem solving.
- Curiosity, ownership, and a prevention-oriented reliability mindset.
Tech Stack
Categories
Site Reliability
About Mastercard
Mastercard builds and operates a global payments network used by banks, merchants, fintechs, and governments, offering card processing, real-time payments, tokenization, and fraud/risk services. It generates revenue from transaction processing and assessment/service fees across more than 200 countries and territories. Founded in 1966 and headquartered in Purchase, New York, Mastercard is a public company listed on the NYSE (ticker: MA).