1 day ago
Mexico City, MexicoMid Level / Senior
H1B Sponsor
Responsibilities
- Lead technical discovery sessions with enterprise clients to gather and document requirements.
- Design and validate solutions that meet customer needs.
- Configure advanced platform features including IVR flows and integration points.
- Provide technical guidance throughout the implementation lifecycle.
- Manage multiple concurrent implementation projects and timelines.
- Configure and validate complex integrations between Glia's platform and client systems.
- Collaborate with cross-functional teams to ensure solution success.
- Lead user acceptance testing and solution validation.
- Serve as a trusted technical advisor during implementations.
- Deliver technical training and knowledge transfer to customer teams.
- Manage client expectations and drive product adoption.
- Partner with pre-sales teams to provide technical expertise.
Requirements
- 2+ years of experience in client-facing technical roles.
- Understanding of API integrations and data flow between systems.
- Proficiency in configuring complex software platforms.
- Knowledge of IP telephony and enterprise networking concepts.
- Demonstrated success managing multiple enterprise implementation projects.
- Experience in requirements gathering and complex solution design.
- Strong project management capabilities.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Adaptable mindset with technical curiosity.
Benefits
- Career advancement within the Professional Services organization.
- Exposure to cutting-edge customer interaction technologies.
- Leadership opportunities in complex enterprise implementations.
- Continuous learning and certification programs.