4 days ago
Hyderābād, IndiaSenior
Responsibilities
- Develop and implement scalable solutions that improve the availability, performance, and stability of OpenText services.
- Build proactive monitoring, alerting, logging, metrics, and real-time KPI and business-transaction tracking capabilities.
- Respond to incidents according to service-level agreements and own incident resolution, root-cause analysis, and SWAT investigations.
- Create runbooks and operational patterns for sustaining applications in production environments.
- Provide advanced technical support and troubleshoot performance, application, network-service, and customer-facing incidents.
- Partner with development, infrastructure, product, professional services, customer service, and business teams on system enhancements and operational transitions.
- Plan validation and verification for infrastructure and application changes.
- Develop solutions to mitigate operational risk and remediate audit issues.
- Provide technical guidance, training, information sharing, and backup support for team members.
- Participate in rotating shifts and a 7x24x365 on-call rotation.
Requirements
- Experience maintaining scripting software and at least one scripting language, such as Shell, Perl, Python, or JavaScript.
- Deep understanding of Linux systems and hands-on experience with Google Cloud, AWS, or Azure infrastructure.
- Experience with PaaS technologies including Cloud Foundry, Kubernetes, Bosh, and Anthos, along with container technologies.
- Working experience with microservices, RESTful architecture, and PaaS or application-operations best practices.
- Experience with continuous-delivery tools such as Ansible, Rundeck, or Argo CD.
- Operational experience with message brokers such as Apache MQ and search technologies such as Solr or Elasticsearch.
- Experience supporting middleware technologies including Apache, Tomcat, and Spring, including installing and configuring Apache and Tomcat.
- Experience supporting Java applications built with frameworks such as Spring, Struts, or Spark.
- Experience with Oracle and PostgreSQL databases.
- Deep expertise monitoring distributed application architectures and correlating environmental conditions and metrics with application events.
- Experience with application-performance monitoring tools such as New Relic, Dynatrace, or AppDynamics, monitoring tools such as Zabbix or Checkmk, and centralized logging systems such as Graylog or Kibana.
- Strong understanding of security best practices; ITIL knowledge is required and certification is a plus.
- Demonstrated troubleshooting, problem-solving, analytical, organizational, multitasking, independent-work, collaboration, and technical leadership abilities.
Benefits
- Rotating shift work is required as needed.
- Participation in a 7x24x365 on-call rotation is required.
- The role offers collaboration with engineering, product, professional services, customer service, and business teams in a growing cloud application engineering organization.
- OpenText describes an inclusive workplace and provides reasonable accommodation support during the application and recruiting process.
Tech Stack
AnsibleApache SparkArgo CDAWSAzureElasticsearchGoogle CloudGraylogJavaJavaScriptKibanaKubernetesLinuxPerlPostgreSQLPythonStruts
Categories
Site Reliability
About OpenText
OpenText builds enterprise information management software and cloud services spanning content services, customer communications, B2B/EDI integration, eDiscovery, and cybersecurity. It sells licenses, subscriptions, and managed services to large enterprises and governments, with offerings available on-premises and in the cloud. Founded in 1991 and headquartered in Waterloo, Ontario, OpenText (NASDAQ/TSX: OTEX) has expanded through major acquisitions, including Micro Focus (2023) and Documentum (2017).