12 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Operate, enhance, and support the ServiceNow HRSD platform, including monitoring, troubleshooting, incident resolution, and system stability.
- Gather requirements and translate HR and business needs into scalable technical solutions and workflow automations.
- Deliver platform enhancements and new features with engineering and product teams, while identifying risks to delivery outcomes.
- Prioritize and refine backlogs, support sprint planning, and participate in Agile ceremonies.
- Maintain platform governance, performance, scalability, documentation, operational reporting, and continuous improvement initiatives.
Requirements
- Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field.
- At least 3 years of experience in an engineering or DevOps role.
- Experience with a ServiceNow module, workflow automation, and platform configuration.
- Hands-on experience with requirements gathering, process modeling, process mapping, and documentation.
- Proficiency with JIRA, Confluence, and Microsoft Office, along with understanding of Agile methodologies and the Software Development Life Cycle.
- Strong analytical, problem-solving, communication, stakeholder management, collaboration, and conflict-resolution skills.
Categories
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.