Sr Staff Software Engineer
ServiceNow2 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead the architecture, design, delivery, and production operation of complex cross-functional platform features.
- Build AI-native capabilities using LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines.
- Define and measure the team’s use of AI tools for code generation, test automation, code review, triage, and documentation.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leaders to turn ambiguous problems into scoped, shippable plans.
- Own production quality, including defect triage, release readiness, and gate reviews.
Requirements
- 12+ years of software engineering experience with staff-level or equivalent technical leadership.
- Strong proficiency in Java, JavaScript, or another language relevant to the platform, along with solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily work and evaluating their effective use.
- Strong written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred: customer-facing adoption work and familiarity with LIT Framework or Temporal.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work model, subject to role and location eligibility.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.