7 days ago
Base Salary
$106k - $223k/yr
Responsibilities
- Serve as a subject matter expert for Success Programs Foundations, focusing on Unified Onboarding, Renewals, and Success Programs for Partners.
- Drive solution design, delivery models, and operational frameworks across the service lifecycle.
- Develop intellectual property, delivery guides, service diagrams, process flows, and Technical Requirements Documents.
- Provide customer-facing technical guidance, build stakeholder relationships, and drive customer satisfaction and business outcomes.
- Direct TDMs and connect them with Business Decision Makers.
- Coordinate with CSAs, CSAMs, engineering, product groups, field organizations, and vendor partners.
- Support team skilling, knowledge sharing, IP reuse, and identification of cross-business technology patterns.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field plus 4+ years of relevant experience, or equivalent experience.
- Preferred: bachelor's degree plus 8+ years of relevant experience, master's degree plus 6+ years, or equivalent experience.
- At least 4 years of customer-facing experience and 4 years working on technical projects.
- Technical cloud certification, such as Azure, Amazon Web Services, Google, or a security certification.
- Experience in service architecture, business process design, cross-team orchestration, Microsoft support environments, partner delivery models, and customer engagement.
- Strong documentation, written and verbal communication, technical requirements articulation, facilitation, and stakeholder-influencing skills.
- Knowledge of Microsoft's Customer Success roles, delivery models, and tooling, including Service Hub, Engage Center, ESXP, and CSU role templates.
Benefits
- The role may be eligible for benefits and other compensation.
- The typical U.S. base pay range is USD $106,400-$203,600 per year; a separate San Francisco Bay Area and New York City metropolitan area range is USD $137,600-$222,600 per year.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for at least five days.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.