4 days ago
Responsibilities
- Contribute to technical architecture for systems serving customers’ customer support requests at scale.
- Build front-end and back-end systems across ideation, prototyping, design, and implementation.
- Balance agility, scalability, availability, reliability, and operational excellence through incremental releases and continuous deployment.
- Provide hands-on technical leadership and help shape engineering strategy.
- Participate in hiring, mentoring, and career development for engineers.
- Collaborate with product managers, designers, researchers, and data analysts to deliver value to customers and users.
Requirements
- Significant demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least 2 years of experience as the primary technical leader for a team.
- Experience collaborating directly with product teams and designers and delivering value to customers or users.
- Experience building SaaS products is preferred.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week, with flexibility to work from home.
- Benefits and programs supporting health and wellbeing, family needs, time away from work, and financial wellbeing, varying by location.
- Equal Employment Opportunity and a commitment to workplace diversity.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.