4 days ago
Responsibilities
- Lead strategic engineering projects and initiatives within the R&D organization.
- Build and contribute to both back-end and front-end systems across ideation, prototyping, design, and implementation.
- Provide engineering leadership with assessments of project progress, risks, challenges, resource allocation, and prioritization.
- Contribute to technical architecture and scalability, availability, reliability, and operational excellence.
- Collaborate with designers, product managers, researchers, data analysts, and technical leaders to deliver customer value.
- Hire, coach, mentor, and support the career development of other engineers.
- Drive technical standards and incremental delivery through continuous deployment and feature flagging.
Requirements
- Significant demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least 2 years of experience as the primary technical leader for a team.
- Experience collaborating with technical leaders, product teams, and designers.
- A proven track record of delivering value to customers or users.
- Experience building SaaS products is ideal.
Benefits
- Competitive salary, annual bonus, and equity.
- Generous paid time off above statutory minimums.
- Hybrid work arrangement with at least three days per week in the office.
- MacBook provided as standard, with Windows available for certain roles when needed.
- Regular compensation reviews and employee events.
- Benefits and programs supporting health, wellbeing, family, time away, and financial futures, varying by location.
Tech Stack
Categories
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.