Principal Solution Architect- ServiceNow
ServiceNow9 hours ago
Remote, Canada or Toronto, CanadaStaff+
Base Salary
$100k - $200k/yr
Responsibilities
- Engage customer executives to identify pain points and translate them into ServiceNow solutions.
- Lead architecture and design engagements for strategic customers across IT transformation, digital products and services, PaaS, enterprise service management, and industry-specific solutions.
- Communicate ServiceNow and platform architecture concepts to Enterprise Architects, Directors, VPs, CXOs, partners, and other audiences.
- Integrate ServiceNow into customers’ current and future technology landscapes using architecture development methods, modeling approaches, and integration patterns.
- Lead and participate in customer and partner workshops, best-practice overviews, and educational sessions.
- Maintain relationships across customer accounts and provide thought leadership to internal ServiceNow business units.
- Identify, lead, and contribute to best practices, white papers, and related architecture content.
Requirements
- 15 or more years of proven success influencing senior technology leaders in pre-sales, customer, or delivery-focused roles.
- Proven enterprise or application architecture experience, including designing, implementing, and managing advanced architectures and integrating multiple systems or platforms.
- Experience in a software vendor, large enterprise, or professional services environment, including pre-sales experience.
- Experience leading diverse teams and leveraging organizational networks to achieve challenging goals.
- Experience using Human Centered Design techniques to understand customer needs and define future-state visions.
- Familiarity with enterprise and industry architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, and TMForum.
- Strong understanding of cloud-based architecture principles, including SaaS, PaaS, multi-tenancy, and automation.
- Experience across multiple technical domains, including application, data, DevOps, AI/ML, integration, big data, mobility, and analytics.
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners.
- Ability to build business relationships, simplify complex concepts into compelling customer proposals, solve problems innovatively, and research emerging technologies.
- Experience leveraging or critically evaluating AI in work processes, decision-making, problem-solving, workflow automation, or AI-driven insights.
Benefits
- Base pay of $100,000-$200,000 plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas depending on the role and location; this position is listed as Flexible or Remote.
- Regular employee position in the North America and Canada region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.