1 day ago
Shanghai, ChinaMid Level
Responsibilities
- Investigate complex reliability, performance, data-quality, API, and customer-workflow issues across the Microsoft Advertising platform.
- Design, build, and own AI-driven automation, scripts, services, diagnostic workflows, and internal web tools to reduce manual support effort.
- Write production-quality code, implement fixes, improve monitoring and alerting, and contribute to shared libraries and tooling.
- Drive root-cause analysis, post-incident action items, automation, and engineering changes with multiple engineering teams.
- Create and maintain unit, integration, and end-to-end automated tests and participate in bug bashes and release-readiness activities.
- Communicate during live-site events through service alerts, investigation updates, and actionable stakeholder guidance.
- Analyze escalation trends, propose engineering solutions, and influence product roadmaps to reduce product friction and escalations.
- Create knowledge-base articles and self-service troubleshooting experiences for Tier 1 and Tier 2 teams, and mentor others on debugging tools and techniques.
Requirements
- Bachelor's degree in computer science, information technology, engineering, data science, cybersecurity, or a related field and at least two years of relevant technical experience, or equivalent experience.
- At least three years of technical experience in service engineering, software engineering, systems engineering, technical support, or a comparable engineering environment is preferred.
- Experience supporting online services, commercial platforms, or cloud services is preferred.
- Experience building automation, scripts, diagnostic workflows, dashboards, proactive checks, or alerting solutions is preferred.
- Proficiency with one or more of Python, C#, JavaScript, PowerShell, Java, or similar programming and scripting languages is preferred.
- Experience querying, analyzing, and visualizing large datasets with SQL or equivalent data platforms is preferred.
- Experience with cloud, distributed systems, telemetry, monitoring, observability, or service health tooling, preferably Azure, is preferred.
- Experience troubleshooting or integrating web and API technologies, including REST, JSON, XML, and authentication patterns, is preferred.
- Experience using AI-assisted tools or Copilot-style workflows to improve investigation and support productivity is preferred.
- Strong written and verbal communication, documentation, knowledge-management, collaboration, customer-focus, and technical troubleshooting skills are required.
- Ability to meet Microsoft Cloud background-check and applicable customer or government security-screening requirements is required.
- Solid English speaking, reading, writing, presenting, and technical communication skills are required.
Benefits
- Employees within the stated commuting distance of a designated Microsoft office are expected to work from the office at least four days per week beginning January 26, 2026, subject to local law and jurisdiction.
- The role includes occasional night and weekend on-call work.
- Microsoft provides equal employment opportunity and reasonable accommodation support.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.