Senior ServiceNow Technical Architect
SAS Software3 days ago
Remote, United StatesSenior
Responsibilities
- Define and lead CSM, ITSM, and ITOM architecture aligned with platform strategy, CSDM, security, performance, compliance, and out-of-the-box principles.
- Design and guide integrations across Azure, Datadog, Tanium, and other enterprise systems.
- Provide technical direction to developers and administrators, conduct design and code reviews, and promote reusable, maintainable solutions.
- Collaborate with analysts, product owners, federated development teams, and platform operations on prioritization, delivery, configuration, and release management.
- Maintain architecture documentation and participate in Architecture Review Board, Configuration Control Board, and other governance activities.
- Support CMDB, service mapping, event correlation, Health Scan analysis, technical-debt remediation, and platform governance.
Requirements
- United States citizenship is required to access Commercial and FedRAMP instances.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- 8+ years of ServiceNow platform experience, including at least 3 years in an architectural or senior technical lead capacity.
- Deep expertise in CSM, ITSM, ITOM, CSDM, CMDB design, Flow Designer, JavaScript/Glide API, IntegrationHub, Service Bridge, MID Server architecture, external integrations, and platform security.
- Strong communication and stakeholder engagement skills across technical and business teams.
- Preferred qualifications include ServiceNow CSA, Certified Implementation Specialist, CAD, or CTA certifications; experience with hybrid or offshore teams; and familiarity with ServiceNow DevOps, ATF, Agile, NowAssist, and Agentic AI.
Benefits
- Hybrid work in Cary, North Carolina or remote work.
- Medical, prescription, dental, and vision plans, including PPO and HDHP options with a company-supported health savings account.
- Free onsite health care center and pharmacy services for eligible PPO-enrolled employees and family members; prescription shipping is available for employees not local to headquarters.
- Industry-leading 401(k) plan.
- Tuition assistance and professional development resources.
- Vacation, paid holidays, a U.S. Winter Wellness Break from December 25 through January 1, Volunteer Time Off, parental leave, and unlimited paid sick days.
- Childcare benefits for full-time employees.