Azure Customer Engineer

1 day ago

Frankfurt, GermanyStaff+

Responsibilities

Provide expert technical support and troubleshooting across Azure workloads.
Own and drive complex customer escalations and critical incidents.
Act as the Voice of the Customer with Microsoft Product Groups and Engineering teams.
Engage with enterprise customers, including CIOs, CISOs, IT Directors, and Enterprise Architects.
Support Microsoft Q&A and community-led technical solutions.
Use Azure telemetry, analytics, diagnostics, and AI-enabled tools to identify and resolve issues.
Drive knowledge sharing, documentation, automation, and operational improvements.

At least 5 years of IT experience with strong Azure technical expertise.
At least 3 years of Japanese-language support experience.
Strong communication skills in English and Japanese.
Strong troubleshooting and customer-facing skills.
Experience with Azure Portal, Azure PowerShell, and Azure CLI.
Expertise in at least two Azure areas, including infrastructure/compute and containers, networking, security, data and analytics, databases, AI/ML and Azure OpenAI, web and mobile, IoT, integration/APIs, or management, monitoring, and migration.
A bachelor’s degree in Computer Science, IT, Engineering, or a related field is preferred.
Azure certifications such as AZ-104, AZ-305, AZ-500, or AI-102 are advantageous.

Full-time, remote role within Germany.
Opportunity to work on Azure customer support, modernization, AI, and enterprise technology solutions.
Sonata Software is an equal opportunity employer.