Senior Solutions Engineer
Enterprise Bot7 months ago
Bengaluru, IndiaSenior
Responsibilities
- Partner with Sales to understand customer requirements and design tailored AI automation solutions using Enterprise Bot’s platform.
- Deliver product demonstrations, proof-of-concepts, presentations, technical discovery sessions, architecture proposals, and integration plans.
- Translate business requirements into scalable, secure, and maintainable solution architectures.
- Collaborate with Engineering during pilots and implementations to support seamless technical delivery.
- Provide technical validation and support during critical sales-cycle phases.
- Act as a technical advisor to customers, identify risks, and help resolve technical challenges and escalations.
- Collaborate with Product, Engineering, and Customer Success to align roadmap priorities with customer feedback.
- Create technical enablement materials, training sessions, and playbooks.
- Represent Enterprise Bot at industry events, webinars, and conferences and contribute to its technology thought leadership.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s degree is preferred.
- At least 5 years of experience in pre-sales, solutions engineering, or similar roles, including at least 2 years at a senior level.
- Proven experience in B2B SaaS or AI-automation environments; conversational AI, RPA, or cloud-based automation experience is a strong plus.
- Hands-on experience with voice technologies such as ACD and IVR workflows is required.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Strong English communication skills; French and Spanish proficiency is an advantage.
- Strong understanding of enterprise systems, including CRM, ERP, cloud infrastructure, and APIs.
- Experience with CRM or presales tools such as Salesforce or HubSpot is preferred.
- Familiarity with AWS, Azure, or Google Cloud and related certifications is preferred.
- Understanding of NLP, automation workflows, or integration frameworks such as REST and GraphQL.
- Experience with enterprise-scale solution delivery and customer success collaboration.
- Strong communication, presentation, relationship-building, prioritization, and problem-solving skills.
Benefits
- Opportunity to work at a rapidly growing AI automation and conversational AI company serving global enterprises.
- Ability to shape solutions with measurable impact for Fortune 500 and leading European enterprise clients.
- Diverse, global, collaborative culture focused on creativity, excellence, and client service.
- Competitive salary and opportunities for advancement.
- Open-feedback culture with a flat hierarchy and a purposeful, challenging, and enjoyable work environment.
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.