2 months ago
Munich, GermanySenior
Responsibilities
- Lead technical validation for IT and service-team opportunities from discovery through proof, demonstrations, and close.
- Map IT and service-management workflows to Asana Service Management and create practical solution designs.
- Conduct technical discovery, whiteboard sessions, workshops, and tailored product demonstrations.
- Advise customers on solution architecture, integrations, administration considerations, and deployment approach.
- Partner with Account Executives, Customer Success Managers, and Solutions Engineers on expansion opportunities.
- Build repeatable demo assets, solution patterns, technical collateral, enablement materials, and best practices.
- Surface customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership.
- Help shape product evolution, technical positioning, roadmap feedback, and go-to-market strategy.
Requirements
- 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
- Strong understanding of IT and service-team personas, service-delivery workflows, operational pain points, and the systems these teams use.
- Ability to conduct discovery, product demonstrations, workshops, and whiteboard sessions for technical and executive audiences.
- Ability to explain LLMs, AI agents, integrations, workflow design, data structures, permissions, and automation concepts.
- Familiarity with ITIL, service catalog design, SLA frameworks, and incident/request workflows.
- Experience with ITSM, ESM, ticketing, knowledge-management, identity, or workflow-automation tools.
- Background supporting displacement or migration conversations from legacy enterprise software.
- Understanding of AI-powered automation, self-service experiences, and employee service-delivery use cases.
- Comfort with modern sales and demo tooling and with building scalable technical content.
- Strong collaboration, adaptability, intellectual curiosity, and builder mentality.
Benefits
- Office-centric hybrid schedule in Munich with standard in-office days Monday, Tuesday, and Thursday, optional work from home on Wednesdays, and Friday flexibility depending on team and work.
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options.
- Additional benefits, equity, and sales incentive pay may vary by role, country, and local regulations.
Categories
Solutions Engineering
About Asana
Asana builds a work management platform that helps teams plan, track, and coordinate projects and goals, with AI-assisted features and integrations. It sells subscription-based SaaS used across functions from marketing to engineering. Founded in 2008 and headquartered in San Francisco, Asana is publicly traded on the NYSE and used by more than 170,000 organizations, including Accenture and Amazon.