about 4 hours ago
Munich, GermanyMid Level / Senior
H1B Sponsor
Responsibilities
- Partner with Account Executive to lead technical validation for IT and service team opportunities.
- Develop a deep understanding of IT and service management workflows and map them to Asana Service Management.
- Translate customer pain points into practical solution designs and business value narratives.
- Conduct technical discovery sessions and tailored product demonstrations.
- Advise on solution architecture, integrations, and deployment approaches.
- Collaborate with Asana teams to uncover expansion opportunities within existing accounts.
- Build repeatable demo assets and technical collateral for the field organization.
- Surface customer feedback and product gaps to inform roadmap and strategy.
- Deliver technical enablement and best practices for stronger customer conversations.
Requirements
- 5+ years of experience in Solutions Consulting, Sales Engineering, or similar roles.
- Strong understanding of IT and service team personas and workflows.
- Proficient in designing and delivering product demonstrations for technical and executive audiences.
- Ability to explain technical concepts clearly, including AI and automation.
- Strong collaboration skills to work with various teams effectively.
- Comfort operating in early-stage or evolving product environments.
- Familiarity with service management methodologies like ITIL.
- Experience with ITSM, ESM, ticketing, and workflow automation tools.
- Understanding of AI-powered automation and employee service delivery use cases.
Benefits
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family building benefits.
- Long-term savings or retirement plans.
- In-office culinary options to cater to dietary preferences.