2 days ago
Base Salary
$100k - $120k/yr
Responsibilities
- Work with clinical and operational stakeholders to design and build custom workflows.
- Own the technical customer lifecycle from initial deployment through self-sufficient adoption.
- Diagnose complex agentic and production issues, coordinate with engineering, and resolve customer escalations.
- Lead demos, technical discussions, and solution architecture for clinical AI workflows.
- Define success criteria and build evaluations for deployed workflows.
- Visit clinics and hospitals to understand customer teams and workflows.
- Make build, customization, and rollout decisions for knowledge flows.
- Run safety audits and recommend ongoing evaluation improvements.
Requirements
- At least 3 years of experience in implementation engineering or a customer-facing technical role.
- Experience in SaaS, healthtech, or enterprise software is preferred.
- Ability to own ambiguous, high-stakes problems end to end without a playbook.
- Strong communication skills for explaining complex technical issues to both technical and clinical stakeholders.
- Experience working directly with enterprise customers or health systems is a strong plus.
Benefits
- Significant company equity.
- Healthcare, dental, and vision benefit options.
- 401(k) with a 3% match.
- $100 per month Healthy Heidi’s budget.
- $700 per year learning and development budget.
- $500 home-office setup budget.
- Recharge days after major pushes.
- In-office role based in New York or San Francisco.
Categories
Solutions Engineering
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.