1 day ago
Dublin, Ireland or London, United KingdomSenior
Responsibilities
- Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
- Build rapid prototypes and proof-of-concepts for agentic AI and voice capabilities with strategic customers and early-access partners.
- Manage post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
- Deliver technical presentations, whiteboard sessions, solution demonstrations, and RFI/RFP responses highlighting Google Cloud Applied AI and CCaaS value propositions.
- Collaborate with Product Management and Engineering to identify platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.
- Manage technical relationships and delivery across system integrators, independent software vendors, telecom carriers, and other partners.
- Provide ongoing technical support, escalation assistance, production cutover leadership, and stabilization guidance.
Requirements
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- At least 5 years of experience in solution development and 3 years of experience in stakeholder management, professional services, or technical consulting.
- Experience with IP telephony, SIP, RTP, WebRTC, PSTN, Session Border Controllers, and CPaaS platforms.
- Experience designing, building, and deploying conversational voice and chat solutions such as voicebots, IVR systems, and virtual agents.
- Experience writing Python for prototyping, API integration, and automation.
- Preferred: Master's degree in Engineering, Computer Science, or a related technical field.
- Preferred: Google Cloud Professional Cloud Architect or Professional Data/ML Engineer certification.
- Preferred: Experience architecting and deploying enterprise CCaaS platforms including Google Cloud Customer Engagement Suite, Genesys, Cisco, Avaya, NICE, Five9, or Twilio.
- Preferred: Experience with modern LLMs, prompt engineering, and agentic AI architectures for customer support or contact center workflows.
- Preferred: Experience managing technical relationships and delivery across system integrators and telecom carriers.
- Preferred: Strong network troubleshooting skills, including Wireshark, packet capture analysis, QoS, firewall traversal, and SIP ladder inspection.
Benefits
- Ireland base salary is €114000–€116000 EUR, plus a 15% bonus target, equity, and benefits.
- Google Cloud benefits are provided; further details are available through Google’s benefits information.
- The role involves customer-facing pre-sales and post-sales technical delivery, including deployments, production cutovers, and ongoing support.
Tech Stack
Google CloudPython
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.