DevOps Engineer - Mid Level
Thomson Reuters1 day ago
Remote, Mexico or Mexico City, MexicoMid Level / Senior
Responsibilities
- Deploy and configure cloud infrastructure and install the Imagen software solution for customer projects.
- Configure ImagenWeb using platform editing tools for customer-specific deployments.
- Write and execute bespoke data-migration processes.
- Develop scripts and automation for delivery and content-onboarding workflows.
- Ensure services meet operability requirements through monitoring, alerting, logging, documentation, runbooks, and handover before go-live.
- Reduce incidents through root-cause analysis, problem management, and automation.
- Support incident resolution, service recovery, and customer issue resolution with operations and technical support teams.
- Maintain service levels during changes and service transitions.
- Communicate with customers through meetings, email, phone, and conference calls.
- Participate in delivery planning, operational standards, continuous improvement, and required on-call support.
Requirements
- Experience with AWS or Azure, Docker, Kubernetes, Lambda, and Function Apps.
- Bachelor's degree or equivalent experience.
- Experience with CI/CD pipelines and infrastructure-as-code tools such as Terraform, Azure DevOps, and GitHub Actions.
- Experience installing, configuring, and troubleshooting proprietary software.
- Experience with Python or Windows PowerShell scripting and SQL.
- Thorough understanding of networking standards and protocols.
- Experience with current Windows Server operating systems and troubleshooting IT issues.
- Strong analytical, problem-solving, communication, organizational, prioritization, and customer-delivery skills.
- Excellent written and spoken English.
- Preferred: 3 to 5 years of experience in DevOps, Site Reliability Engineering, or technical operations.
- Preferred: familiarity with monitoring and observability tools, ITIL-style incident/problem/change management, and media, broadcast, or video workflows.
- Preferred: working knowledge of HTML, PHP, CSS, XML, and XSL transformation.
- Preferred: relevant Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4 certifications.
- Preferred: degree in Computer Science, Engineering, or a related field, or equivalent experience.
Benefits
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
- Flexible vacation, two company-wide Mental Health Days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
- Career development, continuous learning, Grow My Way programming, and skills development.
- Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
- Flexible workplace policies supporting work-life balance and personal responsibilities.
Categories
About Thomson Reuters
Thomson Reuters builds research platforms, workflow software, and data services for legal, tax and accounting, compliance, and government professionals, and operates the Reuters global news service. Flagship products include Westlaw for legal research and ONESOURCE and Checkpoint for tax and accounting, sold primarily via subscriptions and enterprise licenses. A public company headquartered in Toronto, it was formed in 2008 by combining Thomson Corporation and Reuters Group and is listed on the TSX and Nasdaq as TRI.