Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow4 days ago
Remote, Ireland or Dublin, IrelandSenior
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work directly with customers in the field to adapt, deploy, and iterate on solutions in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector search, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, documentation, and other assets for future deployments.
- Integrate solutions with legacy systems and deliver safely in fast-paced, ambiguous environments.
- Provide field-tested feedback to platform and product teams and influence internal tooling and roadmap decisions.
- Debug distributed systems, tune latency, and implement monitoring for resilient production systems.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Backend engineering strength with Python, Node.js, or Java.
- Frontend experience with React or Angular and API experience with REST or GraphQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, tuning performance, and implementing monitoring.
- Ability to contribute to shared SDKs and developer tools and prioritize user value, MVP iteration, and long-term scale.
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure as code.
- Experience integrating AI into work processes, decision-making, problem-solving, or enterprise SaaS platforms.
- Preferred: experience with ServiceNow or Salesforce, secure or regulated enterprise production deployments, and developer-experience tooling or reusable AI scaffolds.
- Ability to travel up to 30% for onsite customer engagements.
Benefits
- Flexible or remote work persona in the EMEA region.
- Regular employee position.
- Travel requirement of up to 30%.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.