Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow25 days ago
Remote, Ireland or Dublin, IrelandStaff+
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work onsite or alongside customers to adapt, deploy, and iterate on solutions in live environments.
- Design and implement production-grade AI-native software, APIs, orchestration pipelines, vector database integrations, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer deployments.
- Integrate solutions with legacy systems and deliver safely in ambiguous, high-stakes enterprise environments.
- Debug distributed systems, tune latency, implement monitoring, and build resilient and secure production systems.
- Provide field-tested feedback to platform and product teams and influence platform strategy and roadmap.
- Lead implementations from zero to one while partnering with architects, product managers, and customer teams.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, or AI-driven insights.
- Ability to design and implement AI-native software in production environments.
- Backend strength in Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with APIs, distributed systems, latency tuning, monitoring, shared SDKs, and developer-experience tooling.
- Foundational experience with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, and SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience deploying in AWS, Azure, or GCP with containers and infrastructure-as-code.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Ability to travel up to 30% to embed onsite with customers.
- Preferred: experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred: production deployments in secure, regulated enterprise environments and contributions to developer-experience frameworks or reusable AI scaffolds.
Benefits
- Regular employee position in the EMEA region.
- Flexible or remote work persona, subject to assigned work location and company eligibility requirements.
- Up to 30% travel to customer sites.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.