Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow1 day ago
Dublin, IrelandStaff+
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work directly with customers in the field to adapt, deploy, and iterate on solutions in live environments.
- Engineer APIs, orchestration pipelines, vector database integrations, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future deployments.
- Integrate solutions with legacy systems and deliver safely in ambiguous, fast-moving environments.
- Provide field-tested feedback that influences platform tooling, product strategy, and roadmap priorities.
- Debug distributed systems, tune latency, and implement monitoring for resilient production systems.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Backend experience with Python, Node.js, and Java, plus frontend experience with React and Angular.
- Experience with REST or GraphQL APIs and customer-facing technical solution delivery.
- Foundations in MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, and SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience deploying to AWS, Azure, or GCP using CI/CD, containers, and infrastructure-as-code.
- Ability to contribute to shared SDKs, tools, developer-experience frameworks, and reusable AI scaffolds.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred track record of production deployments in secure, regulated enterprise environments.
- Ability to travel up to 30% for onsite customer engagements.
Benefits
- Flexible work persona with distributed-work flexibility and trust.
- Regular employee position in the EMEA region.
- Travel requirement of up to 30% to support customer engagements.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.