Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow1 day ago
Dublin, IrelandStaff+
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend interfaces.
- Work alongside customers in the field to design, deploy, adapt, and iterate on solutions in live environments.
- Deliver solutions through end-to-end agile sprints and integrate them with legacy systems.
- Engineer APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future deployments.
- Debug distributed systems, tune latency, implement monitoring, and deliver resilient and secure software.
- Share field insights with platform and product teams and influence product strategy and internal tooling.
- Lead implementation from zero to one while balancing user value, MVP iteration, and long-term scale.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Proven ability to design and implement AI-native software in production environments.
- Strong backend experience with Python, Node.js, and Java; frontend experience with React and Angular; and API experience with REST or GraphQL.
- Foundational experience with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, and SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, tuning latency, and implementing monitoring.
- Ability to contribute to shared SDKs, developer tools, and reusable AI scaffolds.
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
- Ability to travel up to 30%.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred experience delivering production systems in secure, regulated enterprise environments.
- Preferred contributions to developer-experience tooling, frameworks, or reusable AI scaffolds.
Benefits
- Flexible work persona in the EMEA region.
- Regular employee position.
- Up to 30% travel may be required for customer engagements.
Tech Stack
AngularApache AirflowApache SparkAWSAzureDockerGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.