1 day ago
Base Salary
$131k - $272k/yr
Responsibilities
- Lead a team driving end-to-end Copilot and AI customer journeys across Chat, Microsoft 365 Copilot, Copilot Studio, Dynamics 365, and Power Platform.
- Improve customer engagement, technical capacity, solution usage, account coverage, and customer feedback delivery to engineering and product teams.
- Deliver cloud-based endpoint management and virtualization solutions and support the health and growth of the Dynamics 365 and Power Platform customer base.
- Coach and develop the team through technical training, business-value coaching, and broader community knowledge sharing.
- Identify, escalate, and mitigate blockers to accelerate solution deployment and usage.
- Drive operational excellence through milestone management, technical and business-value alignment, usage metrics, and execution discipline.
- Ensure strong Unified Support experiences and coach the team to identify Unified and value-added services opportunities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.
- At least 8 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.
- At least 3 years of people management experience, including management of consultant practice managers, technical sales managers, or technical architect managers.
- Preferred: bachelor's degree with 12+ years of relevant experience, or master's degree with 8+ years of relevant experience, or equivalent experience.
- Preferred: at least 6 years in a customer-facing role and at least 6 years leading technical projects, teams, or functions.
- Preferred: technical cloud certification, such as Azure, Amazon Web Services, Google, or security certifications.
- Preferred: 5+ years of people management experience and functional or technical certification in Microsoft Dynamics 365 apps.
- Preferred: fluency in Microsoft SaaS solutions or comparable competitor solutions.
- U.S. citizenship is required and will be verified with a valid passport due to citizenship-based legal restrictions.
- Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Benefits
- The typical U.S. base pay range is USD $130,900-$251,900 per year.
- The San Francisco Bay Area and New York City metropolitan area base pay range is USD $165,600-$272,300 per year.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for a minimum of five days, with applications accepted on an ongoing basis until filled.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.