Senior Technical Consultant – Tech Workflows, Platform, Data & AI
ServiceNow1 day ago
Seoul, Korea, SouthSenior
Responsibilities
- Manage technical delivery streams across large ServiceNow engagements and cross-functional teams.
- Lead process re-engineering, optimization workshops, customer consulting, and adoption activities.
- Design, architect, configure, and develop scalable ServiceNow workflows and domain-specific solutions.
- Create user stories, test strategies, solution design documents, and customer handover materials.
- Support pre-sales through scoping, solutioning, and estimation discussions.
- Provide technical oversight, testing, innovation, thought leadership, and mentoring to colleagues, customers, and partners.
Requirements
- Minimum 5 years of hands-on experience configuring and developing ServiceNow or equivalent solutions in IT service, infrastructure, asset, or operations management.
- Experience engaging technical and business stakeholders to gather requirements and design end-to-end solutions.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Proficiency in web technologies and protocols including HTTP, TCP, SNMP, SOAP, REST, XML, JavaScript, SSO, and OAuth.
- Proficiency in JavaScript, HTML, and AngularJS or React.
- Understanding of API design, ETL processes, event-driven architecture, integration patterns, data management, and database design.
- Required ServiceNow certifications include CSA, CAD, and a CIS certification in specified areas, or achievement within the first 90 days.
- Preferred experience includes ITIL-aligned ITSM and CMDB implementations, Service Management processes, infrastructure and cloud platforms, Windows Domain and Unix administration, troubleshooting, automation, and scripting.
- Experience with AWS, Azure, VMware, or Google infrastructure is preferred.
- Experience with Puppet, Chef, Ansible, PowerShell, Python, or JavaScript automation is preferred.
- Business-level fluency in Korean and English is preferred.
- Must be able to travel up to 30% annually and accommodate adjusted hours for APAC customers.
Benefits
- Regular employee role with a flexible work persona in the APAC region.
- Distributed-work flexibility may be remote, flexible, or office-based depending on assignment and location.
- Must be able to travel up to 30% annually where required.
- Must accommodate adjusted working hours to support customers across the APAC region.
Tech Stack
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.