14 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Lead the engineering transformation of digital channels through AI assistants, agentic workflows, voice experiences, and ServiceNow capabilities.
- Identify, prototype, productionize, and measure adoption of high-value agentic AI opportunities.
- Build LLM-based and RAG solutions grounded in approved knowledge, policies, and operational data.
- Engineer AI agents with orchestration frameworks, tool calling, guardrails, and human-in-the-loop controls.
- Create production-quality software components, services, integrations, and automation scripts.
- Integrate AI, ServiceNow, mobile, enterprise, data, and third-party capabilities through APIs, events, and secure service interfaces.
- Define and implement observability, tracing, logging, evaluation, alerting, dashboards, governance, and continuous improvement for AI systems.
- Configure and enhance ServiceNow ITSM processes, workflows, reports, dashboards, and automation in alignment with ITIL and operational controls.
- Manage dependencies, integrations, backlog priorities, and stakeholder communication across AI, digital-channel, and ServiceNow workstreams.
Requirements
- At least 6 years of software engineering, automation, platform engineering, or related technical delivery experience with hands-on development.
- Strong programming and integration skills with Python, JavaScript or similar languages, REST APIs, authentication, event-driven patterns, and automated testing.
- Experience designing, building, and deploying LLM-powered applications, AI assistants, chatbots, voicebots, or intelligent automation solutions.
- Understanding of LLMs, prompt engineering, NLP, embeddings, vector search, RAG patterns, and model evaluation.
- Experience delivering agentic AI solutions with orchestration frameworks or platforms such as LangGraph, ServiceNow AI, or CrewAI.
- Experience engineering production AI solutions with observability, monitoring, security, privacy, responsible AI, and cost awareness.
- Ability to define and use agent performance metrics covering quality, task completion, latency, tool reliability, handoff, adoption, safety, and cost.
- Experience designing scalable AI platform components and integrating them with digital channels, enterprise services, data sources, and third-party tools.
- Experience with ServiceNow ITSM, including configuration, scripting, Flow Designer, workflow or process automation, and ITIL-aligned controls.
- Experience with Agile delivery, Scrum ceremonies, backlog refinement, and user-story-based development.
- Strong analytical, problem-solving, written communication, and verbal communication skills.
Tech Stack
Categories
About PepsiCo
PepsiCo is a global food and beverage company that manufactures, markets, and distributes snacks and drinks under brands such as Pepsi, Mountain Dew, Gatorade, Lay’s, Doritos, and Quaker Oats. It sells to consumers through retail, foodservice, and e-commerce channels, with products available in more than 200 countries and territories. Founded in 1965 and headquartered in Purchase, New York, PepsiCo is a public company listed on NASDAQ under the symbol PEP.