4 months ago
London, United KingdomStaff+
Responsibilities
- Define business-aligned CRM strategies across sales, service, and marketing functions.
- Evaluate and recommend CRM platforms based on business requirements and industry practices.
- Analyze and redesign Lead-to-Quote, Quote-to-Cash, Service Management, and customer support processes.
- Build business cases for CRM transformation initiatives and demonstrate ROI.
- Lead client discussions on IT strategies, architecture solutions, implementation approaches, and organizational change.
- Take end-to-end responsibility for complex technical project modules and support implementations actively and on site.
- Lead teams, guide junior members, support proposals and client care, and identify new business opportunities.
- Contribute to practice development and strengthen the BCG Platinion brand.
Requirements
- 10–15 years of IT architecture experience focused on CRM solutions in consulting, preferably serving consumer goods, industrial goods, or retail clients.
- Demonstrated experience with Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
- Experience delivering complex CRM integrations with data lakes, ERP systems, analytical platforms, and messaging systems.
- Experience with commerce platforms such as Salesforce Commerce Cloud and Adobe Commerce, and integration platforms such as MuleSoft and Dell Boomi.
- Experience leading legacy integration and remediation using approaches such as facades and strangler approaches.
- Knowledge of CI/CD pipelines, cloud-native development, API-led integrations, and synchronous and asynchronous integration patterns.
- Strong understanding of end-to-end CRM business processes, including Lead-to-Quote, Quote-to-Cash, Service Management, and Marketing.
- Experience managing teams, excellent analytical and problem-solving skills, and strong stakeholder communication and presentation skills.
- Ability to work under pressure and travel to clients worldwide.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
Benefits
- Global consulting work with opportunities to advise clients and support implementations on site.
- Opportunities for professional growth, specialized expertise, team leadership, practice development, and relationship building.
- Willingness to travel to clients worldwide is required.
Categories
Solutions Engineering
About BCG
Boston Consulting Group provides management consulting, technology, and design services to large enterprises, governments, and nonprofits, helping with strategy, digital transformation, and operations. The firm works on a project-based, fee-for-service model and also incubates products and ventures through BCG X. Founded in 1963 and headquartered in Boston, it is a global partnership with offices worldwide.